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Ordering Information Shipping Local Delivery and Local Pick Ups (Southern CA only) Local Delivery scheduling is Every other Saturday, in the Southern, CA area only. Local deliveries require phone confirmation of appointment prior to delivery. Local Deliveries are ground floor deliveries unless otherwise pre-arranged before the date or made with the driver, an additional fee may apply for stair carries. Local deliveries are just delivery of the item, no assembly or debris removal included, unless otherwise pre-arranged and paid for before the day of delivery with driver making the appointment. If we miss the appointment due to un-foreseen circumstances, truck breaking down or major traffic, we will re-schedule as quickly as we can. Local pick ups require a Photo ID Card and Credit card (that was used for purchase) of the person who placed the order at the time of pick up. Payment Types We accept these credit cards, MasterCard, Visa, AMEX, Discover, money orders, cashier's checks, PayPal, and personal checks with a 2 week hold on shipping for check to clear. Damage Claims Damage claims process and terms for UPS ground only. If an item is damaged in transit all damage claims must be made in writing by e-mail with-in 5 days of receipt of shipment. If the damage is not noted with-in 5 days of receipt of the package by Fedex ground only then AMB Furniture and Design is not responsible for any repair, replacement or re-imbursement of any kind. If the customers initiates the claim with Fedex and the item is returned to AMB Furniture and Design this does not constitute a refund of any kind partial or full. The customer must specify not to have the item picked up for inspection from Fedex at the time the claim is made. All claims are subject to Fedex approval to be re-shipped or refunded; this process usually takes 1-2 weeks. If the customer notices damage to the item and e-mails us the information needed, we do require photographs of any and all damage for us to file any claim for damages from UPS or any Freight shipment. Damage claims process and terms for all Freight shipment orders. In the event that an item is received with damage you have 24 hours to notify us of any damage from any freight shipment, photos are required of all packaging for any type of damage claim, all of the damages to packaging must be noted at the time of delivery on both copies of the Waybill receipt before it is signed for delivery. Inspect all packages at the time of receipt and do not in any case write CONCEALED DAMAGE on any paperwork even if instructed to by the freight delivery agent and do not refuse any item or the entire shipment as the customer will be charged the full freight amount of shipping the item or items to and from the origin to the destination plus any applicable re-stocking and storage fees incurred by the freight company or AMB Furniture and Design. Once the damages are noted on the waybill or receipt you must email over the forms including photos of the packaging befoire opening and of the damages noted and the claim will be filed with the freight company. Once the damages are reported to AMB Furniture & Design, we may require a repair quote from a local company in your area to process said repair quote and send the quote via email for approval by manufacturer, freight company or AMB Furniture & Design. Depending on the type of claim, these quotes will be required to be obtained by the consumer. If the items can be repaired, we reserve the right to repair the item and the freight company will re-imburse for repairs, if the item is deemed to be un-repairable by the claims Dept. then the item will be re-shipped or the repair will be reimbursed once the claim has been paid by the freight company or manufacturer. CLaims made to the manufatcufrers does not cover replacment shipping costs and would have to be paid by consumer for reaplcement shipping if the supplier covers teh cost of reapclement of the item. This process can take up to 8 weeks. The items cannot move to another location until the claim is finalized or the claim will not be paid if they ask for inspection of the items, please make sure the items are available for inspection or the freight claims will not be paid. We only go through the freight claims for repair or replacement of damage during transit. As this type of damage is paid for and covered by the shipping companies insurance program and is a contract between you as the End user and our Freight companies to notate the damages at the time of delivery. Missed Delivery Appointments by Freight service or Consumer If the freight service misses an appointment we do not refund any part of the shipping costs for re-imbursement of time taken off from work or help being paid to move the items or assemble them on the delivery side. If the consumer misses a schedulked appotinemnt for delivery the freight service charges an attampt fee and this will have to be paid by the consumer before re-delivery is made. "Shipping Promo" Refunds or returns When items are ordered under the Shipping promotion applicable shipping fees will be deducted from any Refunds or Returns that fall under our Terms and conditions. Shipping fees are calculated by actual rates from Fedex or UPS for the individual packages shipped or by the actual billed rate from the freight service. Shipping charges to and from the customer's location will be deducted from the items price before any fees are refunded. Returns , Missing parts, Manufacturer Defects & Incorrect item delivery By ordering on our site and agreeing to our Terms and conditions at checkout the customer agrees to pay shipping costs, if the order is refused after the shipment has already been shipped out customer is responsible for all shipping costs incurred shipping to and from plus all applicable re-stocking fees for returned shipments. If you have any problems with your order or you need us to track a package please e-mail us immediately. If you are missing any pieces to your order please contact us within 24 hours to report the missing pieces and we will process the request with our suppliers for parts, this process can take up to 7-21 days depending on availability of parts. If you have a defective piece from the manufacturer or wish to return an item we need to be notified with-in 48 hours and we will contact the manufacturer and relay the claim, for manufacturer defects we are just the third party and forward your information to them and their information back to you, if you wish to return an item you do not like it needs to be in original manufacturers packaging and un-assembled.. Once the damages are reported to AMB Furniture & Design, we may require a repair quote from a local company in your area to process said repair quote and send the quote via email for approval by manufacturer , Freight company or AMB FUrniture and Design before having the repair made.. Depending on your location, these quotes will be required to be obtained by the consumer. If the items can be repaired, we reserve the right to repair the item and the freight company or manufacturer will re-imburse for repairs or a credit to keep the item as is thru their claims process, if the item is deemed to be un-repairable by the manuftuafrer or AMB Furrniture and Design then the item will be re-shipped or the repair will be reimbursed once the claim has been paid by the freight company or manufacturer. We do not cover any shipping costs in movement of pieces from manufacturers for defect or damage claims. Some parts are shipped out by the manufacturer direct, others will ship from our warehouse and all parts orders are shipped basic ground delivery. If you wish to make a return for any reason please contact us within 48 hours of receiving the order, order does need to be received back in our warheouse with-in 2-3 weeks of the original delivery date. Customer pays return freight plus a 20% restocking fee for all returned merchandise. If items arrive with damage, we reserve the right to replace the damaged part or send out a new item to satisfy the order. If customer does not want the item it is treated as a return and all conditions will apply if customer refuses replacement , repair or credit from manufatcurer. We are not responsible for re-imbursement of any assembly fees paid by the consumer to have furniture assembled or re-assembled when new parts are sent out or replaced. Transactions already processed that are canceled after it has been processed will incur a 5% transaction fee charged by our credit card companies. Any cancellations after the order has been picked up from our suppliers warehouses and have been received into our stock ready for shipping and have not been shipped yet will incur a 20% re-stoking fee that applies. We do not reimburse any shipping charges to or from the customer for returns. Products will be delivered when they come back in stock unless customer cancels their order prior to shipment. If you receive an incorrect item we can get the item picked up and the correct item re-shipped out to you in a timely fashion. Re-shipments can take up to 7-10 days to re-ship to the consumer depending on availability. If the customer does not wish to have the replacements sent out and cancel the order the consumer will be responsible for return shipping charges and re-stocking fees on the correct items. All returns for any reason damaged or otherwise need to be in original manufacturer packaging and un-assembled. Once the item has shipped out any cancellation will be treated as a return and will incur all shipping and return shipping charges and re-stocking fees. If there are any type of shipping delays with the freight service and customer does not wish to wait for delivery the customer is responsible for original shipping and return shipping costs and a 20% re-stocking fee, shipping delays may occur due to unforseen circumstances or partial deliveres may occur as well.
Order Cancellation policies Any order cancellation needs to be done by phone with a customer service representative with A.M.B. Furniture and Design only. All orders that are canceled and the products are not in our warehouse are charged a 5% cancellation fee to pay for credit card processing charges and PayPal charges in accordance with their own policy regarding refunds and fees being charged. Any orders that are canceled and the order is in stock and ready to ship out are to be charged a 20% re-stocking fee since we do not stock items in our own warehouse and our vendors charge us this fee to take the items back to have them re-stocked in their warehouse. Any cancellations of orders that are being canceled at the point of delivery for our local delivery orders will be charged all re-stocking fees and not refunded the local delivery charges as we have already paid to have the items driver to your home. Any orders being canceled after it has already been released to the freight service will be charged the 20% re-stocking fee, and also be charged all shipping costs to the customers address and shipping cost to ship back to AMB furniture's warehouse. Availability & Pricing Since not all manufacturers provide us with their updated inventory in a timely manner, we cannot guarantee that all items listed on our web-site are in stock at the time of purchase. However, when we know an item is out of stock we provide an out of stock ETA on that product's description page. You can contact us via e-mail for more information (please make sure to copy the item number from our web-site and paste it into your e-mail). Prices, style, & availability subject to change without notice. Substitutions of like styles on items when manufacturer changes styles may occur without prior notice. We reserve the right to cancel an order due to pricing or listing errors. Discounts may be given, or prices raised due to style changes. Clearance Items All clearance items, listed under the clearance section or noted as clearance are sold as is no return, refund or exchanges, some items may have prior damage or wear either from transit or warehouse storage. No repair or replacement will be made on clearance items. As they are not sold as a new product and only as clearance items. Website Descriptions and measurements All our merchandise is described from the photo shown of the product from our manufacturers details, some items may vary slightly in wood tone , fabric , or measurements. Since not all monitors and screens are made the same, the actual color of the product may vary from the one shown on the image. We are not responsible for slight measurement or descriptive errors, if you have any questions please feel free to ask us before you purchase to verify any measurements, colors or wood tones. Bottom liners on sofas are just a dust barrier and may have small tears or rips from support blocks or wrapping for shipping from staples or nails or screws as part of the shipping process and would not warranty replacement or repair unless otherwise noted on the delivery receipt for major damage to the item. Any returns for the above reasons need to follow our returns policies. Basic Freight Delivery Basic ground curbside level delivery, to the curb in front of the home or complex accessible by 18 wheeler (no stair carries), curbside delivery requires appointments and they do not just show up to deliver large shipments. It is the buyers responsibility to inspect the shipment before signing, and to get it from curbside to where you want the item. Must be 18 wheeler accessible road to deliver or you may need to pick up at the Dock of the freight service in your area , or arrange to have it delivered to another location, service charges may apply. Large or heavy items ship in a freight truck. The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside. Placement of item on driveway, sidewalk or in the home and package removal is not provided. This is a large, heavy item, so arrange to have additional people help you if needed. Threshold delivery is available in some areas and the freight service will call to schedule delivery with you ahead of time, someone will need to be home to inspect the delivery and notate any damages to the packages at the time of delivery. Please make sure to take photos of the packages before opening if you suspect damage as we will need photos of the packaging in order to process any claims. Threshold delivery is basic in the front door of your residence, there is no assembly services available or debris Removal with this service. Basic freight delivery can not upgraded to Threshold service as it is shipped with another carrier, if you would prefer Threshold delivery please contact us for pricing prior to ordering. Oversized items are normally delivered within 1 to 6 weeks from the order date. These items are shipped via freight carrier directly to your shipping address. All basic freight deliveries will be called or emailed for delivery time and an adult signature for delivery and inspection of the outside of the boxes at the time of delivery by the customer. If your shipment was left without signature please take photos of all the boxes and any crushed corners you may have prior to opening the packages. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. All oversized items are shipped at our freight shipping rates, unless otherwise specified. Must be 18 wheeler accessible road to deliver or you may need to pick up at the Dock of the freight service in your area , or arrange to have it delivered to another location, service charges may apply. Important Delivery Information The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. Normal delivery hours are Mon -Fri 8-5 in most areas but may vary depending on the agents schedule in your area. The phone number and email used to contact you will be the phone number and email you provided during checkout. Available delivery times will vary depending on the freight carrier’s schedule. We will always send an email with tracking so that it can be tracked online prior to arrival, please do check your spam folder as we are not responsible for emails that are sent to spam by your email provider. For Signature required Deliveries. For non-signature required deliveries. Please take photos of the delivered boxes showing any crushed corners or holes in the boxes prior to opening , also take photos of any damage you have and call the delivery agent ASAP to report the damage to the delivery. Most oversized items will be delivered only to the nearest ground-level entrance of your home or business. Exceptions include apartments and unusual driveways. Must be 18 wheeler accessible road to deliver or you may need to pick up at the Dock of the freight service in your area , or arrange to have it delivered to another location, service charges may apply.
Additional fees may apply for the following: Redelivery: Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to AMB Furniture and Design if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund. If our freight services misses an appointment they will attempt to re-schedule and do not refund any shipping costs for a missed delivery appointment. Storage Charge: Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $80 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you. Refused Delivery: If you refuse or return a non-defective or undamaged item, you will be responsible for all actual shipping and return shipping costs. Return shipping fees range anywhere from $100 to $995, depending on the size and weight of the item. Some items may also incur a restocking fee of 20% of the item’s price. Your return shipping fees will be deducted from your refund after the item is received at our warehouse in un-damaged condition. Time Definite Fee: Our freight carriers will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $400 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas. Stair Carry/Extra Labor Fee: If you would like your item carried inside your residence or up any flights of stairs, extra fees may apply.* Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees usually range from $25 to $50 and are negotiated with and paid directly to the driver making the delivery. These extra delivery options are not available in all areas. By purchasing an oversized item, you authorize AMB Furniture and Design and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein. Any updates or modifications may be made at any time and will apply to all orders as of June 1st , 2020.
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